How to return an item to us?
I have just received my product but it no longer suits me, I would like to withdraw. How should I proceed to return a product?
According to your right of withdrawal, if the product does not suit you, we accept any return of products on the condition that they are suitable for remarketing.
You have 60 days from the date of delivery of your order to return any item that does not suit you.
The return of the product will only be accepted on the sole condition that the product has not been unsealed, opened, torn, marked and is suitable for remarketing.
To return one or more products, simply contact our customer service who will provide you with the procedure to follow and the address to which you can return your package.
Do not return your order to us without prior authorization from our customer service. Our service will give you the address and details necessary to correctly make your return.
Service@colliers-de-dressage.com
Please remember to return your product to us with its original packaging and all its accessories.
After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wishes, we will offer you:
- refund of your purchase
- reshipping a new product
If you have chosen to be reimbursed, the reimbursement will be made using the same means of payment as that used for your purchase (credit card, PayPal, check) and it will be made as soon as possible and at the latest within 14 days following the date on which the right was exercised.
The costs incurred for the return of an item in withdrawal, or in failure under manufacturer warranty are not reimbursed by our services and remain your responsibility.
Download our withdrawal form