General Conditions of Sale

General Conditions of Sale of Colliers-de-dressage.com

Colliers-de-dressage.com is a service of IPET SARL.

Head office:

Training-Collars.com SARL

1, Rue Amazon

Lauwin Planque 59553

FR (LIL1)

Any order placed for a product listed in the online store of the website Colliers-de-dressage.com requires prior consultation of these general terms and conditions of sale. Consequently, the consumer acknowledges being fully informed of the fact that his agreement regarding the content of these general terms and conditions of sale does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the store of the website. The consumer has the option of saving or editing these general terms and conditions, it being specified that both the saving and the editing of this document are his sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for his personal use. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired within the framework of the website were in reality related to his professional activity. All of this information is presented in French.

The consumer declares that he has full legal capacity to enter into a commitment under these general conditions.

Article 1: Entirety

These general terms and conditions express the entirety of the parties' obligations. In this sense, the consumer is deemed to accept without reservation all of the provisions set out in these general terms and conditions. No general or specific condition appearing in the documents sent or delivered by the consumer may be incorporated into these terms and conditions, if these documents are incompatible with these general terms and conditions.

Article 2: Purpose

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company Colliers-de-dressage.com SARL via its website Colliers-de-dressage.com to the consumer.

Article 3: Contractual documents

This contract is formed by the following contractual documents, presented in descending hierarchical order:

  • these general conditions;
  • the purchase order/invoice.

In the event of any contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail.

Article 4: Entry into force - duration

These general terms and conditions of sale come into force on the date of validation of the order. These general terms and conditions are concluded for the duration necessary for the provision of the goods and services subscribed to, until the extinction of the guarantees due by the company Colliers-de-dressage.com SARL.

Article 5: Validation of Orders

5.a - Order: Orders are only made online at: www.Colliers-de-dressage.com. No orders will be made directly at the warehouse.

5.b - Validation: You declare that you have read and accepted these general conditions of sale before placing your order. Validation of your order therefore constitutes acceptance of these General Conditions of Sale.

Article 6: Order confirmation

The contractual information is presented in French and will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by the consumer on the order form.

Article 7: Proof of the transaction

The computerized records, stored in the computer systems of the company Colliers-de-dressage.com SARL under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8: Product information

8-a: The company Colliers-de-dressage.com SARL presents on its website Colliers-de-dressage.com the products for sale with the necessary characteristics which allow compliance with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order the essential characteristics of the products he wishes to purchase.

8-b: The offers presented on Colliers-de-dressage.com are only valid while stocks last.

Article 9: Price of products

The prices of our products are indicated in euros, all taxes included, eco-participation included, excluding participation in processing and shipping costs, and are only valid on the date the order form is sent by the consumer. (see Our Prices & Delivery Options)

Colliers-de-dressage.com reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in effect at the time of your order validation.

The products remain the property of Colliers-de-dressage.com until full payment of the price by Companimo.

The products and services sold on Colliers-de-dressage.com are reserved for individuals.

Prices include VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering.

At no time may the amounts paid be considered as deposits or down payments.

Article 10: Method of payment

To pay for his order, the consumer has the choice of all the payment methods referred to in the order form. The consumer guarantees Colliers-de-dressage.com SARL that he has the authorizations that may be necessary to use the payment method chosen by him, when validating the order form. Colliers-de-dressage.com SARL reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card by officially accredited organizations or in the event of non-payment. Colliers-de-dressage.com SARL reserves the right in particular to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is currently being administered.

The consumer can pay for their purchases:

  • by bank cards: Visa, MasterCard and other credit cards
  • by bank check: Your order is then reserved for 7 days.
    • Beyond this deadline, without receipt of the check, it will be canceled.
    • The order will only be processed upon receipt of the check and after validation.
    • The check must be issued by a bank domiciled in mainland France or Monaco.
    • In order to allow Colliers-de-dressage.com to manage the order as best as possible, write the order number on the back of the check and send the check made out to Colliers-de-dressage.com SARL to the following address: Colliers-de-dressage.com SARL - Service Paiement, 7 rue d'Ariane - 31240 L'Union.
  • by PayPal: To benefit from this payment method, you must have an account with the PayPal company. In the case of payment by PayPal, the general conditions of use of PayPal apply.
  • by American Express Card, Cofinoga Card and Aurore Card: These payment methods are available via the PayPal online payment site.

Article 11: Availability of products

The order will be executed at the latest within 4 working days (subject to available stocks) from the day following the day on which the consumer placed his order.

In the event of a product being unavailable after you have placed your order, we will inform you by email. Your order will then be automatically cancelled and you will be immediately refunded if your bank account has been debited.

Colliers-de-dressage.com is a retailer and does not intend to sell the products offered in large quantities. Consequently, Colliers-de-dressage.com reserves the right to refuse orders for the same product in large quantities, starting from 6 identical items. Our product offers are valid as long as they are visible on the site, within the limit of available stocks, excluding promotional operations mentioned as such on the sites.

Article 12: Shipping and delivery

All announced deadlines are calculated in working days. The products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage to the carrier on the delivery note, as well as to Colliers-de-dressage.com SARL, within one week. The consumer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we work mainly with Coliposte. As soon as we proceed with a shipment, you will immediately receive an email informing you of this.

When you order several products at the same time and they have different delivery dates, the delivery date is based on the most distant date. Colliers-de-dressage.com reserves the right to split shipments. Participation in processing and shipping costs will only be charged for a single shipment.

We also invite you to regularly check your order tracking on your "My Account" page and to contact Customer Service for any questions or in case of problems. To access your "My Account" page, simply identify yourself using your email address and password.

If the delivery address of the order is not valid or if the package is not collected from the La Poste agency due to the customer being absent at the time of delivery, the package may be returned to our warehouse. The customer is responsible for all reshipping costs. (minimum €10)

Article 13: Delivery problems due to the carrier

Any anomaly concerning the delivery (damage, product missing compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must also confirm this anomaly by sending the carrier a registered letter with acknowledgment of receipt within three (3) working days following the delivery date, setting out said complaints. The consumer must send a copy of this letter by fax or by simple mail to:
Collars-de-dressage.com - Customer Service
7 Ariane Street
31240 L'Union

Article 14: Delivery errors

14-a: The consumer must make any claim for delivery errors and/or non-conformity of the products in nature or quality compared to the information on the order form to Colliers-de-dressage.com SARL on the same day of delivery or at the latest on the first working day following delivery. Any claim made after this deadline will be rejected.

14-b: The formulation of this complaint to Colliers-de-dressage.com SARL may be made:

  • as a priority by telephone on 09 67 40 27 03 from Monday to Friday from 9 a.m. to 12 p.m.,
  • by email to contact@Colliers-de-dressage.com, stating your name, first name, email, order number and the subject of your request in the subject line.

14-c: Any claim not made in accordance with the rules defined above and within the time limits specified cannot be taken into account and will release Colliers-de-dressage.com SARL from any liability towards the consumer.

14-d: upon receipt of the complaint, Colliers-de-dressage.com SARL will assign an exchange number for the product(s) concerned and will communicate it by email, fax or telephone to the consumer. The exchange of a product can only take place after the assignment of an exchange number to the consumer according to the procedure presented above.

14-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to Colliers-de-dressage.com SARL in its entirety and in its original packaging, by Colissimo Recommandé, to the following address:
Colliers-de-training.com - Return Service
7 Ariane Street
31240 L'Union
To be accepted, any return must be reported in advance to the Colliers-de-dressage.com Customer Service.

Article 15: Product warranty

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the thing sold. The consumer is expressly informed that Colliers-de-dressage.com SARL is not the producer of the products presented on the website, within the meaning of Law No. 98-389 of May 19, 1998 and relating to liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the producer of the product may be sought by the consumer, on the basis of the information appearing on the packaging of said product. The conditions and duration of the producer's warranty are indicated on the product sheets. Given the frequency of renewal of components of technical products, Colliers-de-dressage.com may, upon request, inform the consumer of the availability of spare parts for the products offered and the procedures for obtaining them if necessary.

Products purchased on Colliers-de-dressage.com may be entitled to a contractual guarantee. This is indicated on the product article sheet presented on the site. In order to know the steps to follow concerning after-sales service, for any problem or breakdown on a product we invite you to contact Customer Service.

To benefit from the contractual product guarantee, it is essential to keep the product purchase invoice.

Contractual guarantees do not cover:

  • replacement of consumables (batteries, etc.),
  • abnormal or non-compliant use of the products. In this regard, we invite you to carefully consult the instructions for use provided with the products,
  • breakdowns related to accessories (power cables, etc.),
  • defects and their consequences linked to use not in accordance with the use for which the product is intended (professional, collective use, etc.),
  • defects and their consequences linked to any external cause.

Article 16: Right of withdrawal

In accordance with article L.121-20 et seq. of the Consumer Code, the consumer has a period of 60 days from the date of receipt of his order to return, at his own expense , any products that do not suit him.

This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either the reimbursement of the sums paid or the exchange of the product. In the case of an exchange, re-shipping will be at the consumer's expense.

The return of the product will only be accepted on the sole condition that the product has not been unsealed, opened, torn, marked and is suitable for remarketing.

To return one or more products, simply contact our customer service who will provide you with the procedure to follow and the address to which you can return your package:

by email to service@Colliers-de-dressage.com.net mentioning Name, First name, email, order number and the subject of your request in the subject line.

In the event of exercising the right of withdrawal, Colliers-de-dressage.com SARL will make every effort to reimburse the consumer within 14 days from the date of receipt of the products .
However, given the technical nature of the products sold, this period may be extended to 30 days, particularly when the product requires technical verification.

The consumer will then be reimbursed by crediting their bank account.

Download our withdrawal form

Article 17: Reimbursement

Refunds of products in the cases referred to in Articles 14 and 16 will be made as soon as possible and at the latest within 14 days following the date on which the right was exercised.

The refund will be made by credit to the bank account or PayPal account or by check in accordance with the means of payment used and in the name of the customer who placed the order. However, it is specified in the case of a total or partial payment by gift vouchers, that these cannot be refunded in cash, by check or by credit card. The refund of purchases made by gift vouchers will be made exclusively in the form of gift vouchers for an amount identical to that paid in this form.

No cash on delivery shipments will be accepted for any reason.

Article 18: Customer Service

For any information or questions, our Customer Service is at your disposal:

  • Email: service@Colliers-de-dressage.com.net:
  • Unsubscribe
  • Refunds
  • Supporting documents
  • Request for information
  • Deliveries

In your mail please also indicate your name, first name, email and order number.

Article 19: Liability

The products offered comply with current French legislation and the standards applicable in France.

The photos are provided for illustrative purposes. We invite you to refer to the description of each product to know its precise characteristics; and in case of doubt or if you would like additional information, do not hesitate to contact us.

Colliers-de-dressage.com is only responsible for the content of the pages it publishes.

In the event of professional purchases, Colliers-de-dressage.com will not incur any liability for any indirect damages resulting from these terms, loss of business, loss of profit, loss of opportunity, damages or costs, which could arise from the purchase of the products. We remind you that it is prudent to back up the data contained in the products purchased. Colliers-de-dressage.com cannot be held responsible for any loss of data, files or damages defined in the previous paragraph. The total or partial impossibility of using the products, in particular due to hardware incompatibility, cannot give rise to any compensation or reimbursement or questioning of the liability of Companimo. Our products have performances compatible with professional uses even if Colliers-de-dressage.com is not intended to sell to professionals. Colliers-de-dressage.com cannot therefore be held liable for any damage whatsoever resulting from a professional activity.

Article 20: Force majeure

Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as fortuitous events or force majeure. The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them. The two parties will then come together, within one month, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts for more than three months, these general conditions may be terminated by the injured party. The following are expressly considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually accepted by the case law of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Article 21: Partial non-validation

If one or more provisions of these general conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.

Article 22: Non-waiver

The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.

Article 23: Title

In the event of any difficulty of interpretation between any of the headings appearing at the head of the clauses, and any of the clauses, the headings shall be declared non-existent.

Article 24: Intellectual property

All texts, comments, works, illustrations, works and images reproduced or represented on Colliers-de-dressage.com are strictly reserved under copyright and intellectual property law and for the entire world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction or representation of the Colliers-de-dressage.com site or of all or part of the elements found on Colliers-de-dressage.com is strictly prohibited. Violation of these provisions subjects the offender to the criminal and civil penalties provided for by law.

The company names, brands and distinctive signs reproduced on Colliers-de-dressage.com are protected under trademark law. The reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be subject to prior written authorization from the trademark owner.

Some products, such as software, are subject to personal and specific usage rights regulating copies, public distribution, and rental. You must comply with the general terms and conditions of sale for these products, and Colliers-de-dressage.com cannot be held responsible for any use that may be made of the products in this context.

Article 25: Applicable law

These general conditions are subject to French law. This applies to the rules of substance as well as to the rules of form. In the event of a dispute or complaint, the consumer will first contact Colliers-de-dressage.com SARL to obtain an amicable solution.

In the event of a dispute with professionals and/or traders, the courts of Toulouse (France) will have jurisdiction. In the event of a dispute, the French courts will have sole jurisdiction.

Article 26: Data Protection and Freedoms

The information and data concerning you are necessary for the management of your order and our commercial relations. They may be transmitted to companies that contribute to these relations such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer you and the information we send you.

In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose any personal data concerning you. You can exercise this right by sending us a letter to the following address: Colliers-de-dressage.com - Customer Service Unsubscribe, 7 Rue d'Ariane 31240 L'Union, indicating your surname, first name, email, address and, if possible, your customer reference. In accordance with current regulations, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response should be sent. A response will then be sent to you within 2 months of receipt of the request.

Depending on your choices made when creating or consulting your account, you may be likely to receive offers from our company, as well as from partner companies as indicated when creating your account. If you no longer wish to do so, you can request this at any time by mail to Colliers-de-dressage.com - Customer Service Unsubscribe, 7 Rue d'Ariane 31240 L'Union.

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